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Support / Case Management Solutions

BUILDING YOUR SALESFORCE SUCCESS.

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Basati offers support packages to fit all budgets.If the three options below don’t work for you, we can customize a package for you.

As Needed

Ideal for companies with fluctuating needs
  • No monthly minimums
  • No monthly obligations
  • Initial deposit required
  • Standard rate

PRE-PAID BUCKET

Ideal for companies with large or multiple projects
  • No monthly minimums
  • No monthly obligations
  • Preferred hourly rate varied by bucket size
  • Hours valid for one year after purchase

Monthly

Ideal for companies that need ongoing Admin support
  • Hourly reset monthly
  • Auto deductions
  • Preferred rate based on hours committed
  • Hours do not roll over
  • 6 month contract required

Services Provided with all Support Packages

  • User Management
  • Security Settings, Roles and Profiles
  • Administration
  • Configuration/Customization
  • Report & Dashboard Development
  • Campaigns and Marketing Automation
  • Training
  • Custom Development
  • Integrations
  • Any other native Salesforce.com functionality
  • Support for Salesforce.com solutions, including but not limited to:
    • Sales Cloud
    • Service Cloud
    • Marketing Cloud
    • Work.com
    • Pardot
    • Data.com
  • Support for AppExchange products, including but not limited to:

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