Hiring an Admin/Developer vs. Using a Managed Service Provider

by Paul Temple

If you’ve been in a position to hire Salesforce skillsets for your organization, then you know how challenging it can be to compete in the Admin or Developer recruiting market. Once you’ve found that golden resource, how long will they stick around before other head hunters are on their trail and they are leveraging the experience gained on your projects to take the next step in their careers someplace else? It is a frustrating experience! 

There are several reasons to look at the Simplus Managed Services offering. We can take on multiple roles at a fraction of the price of onboarding an in-house resource, or we can help supplement your existing team, and our team of practitioners is among the best-skilled in the entire Salesforce ecosystem.

 

Pain points with hiring in-house

The costs of hiring and retaining Salesforce resources can be demanding on an organization. According to Glassdoor, the United States national average salaries to hire these as internal resources are astounding (Admin $87K, Developer $87K, Integration Specialist $102K). And if that was not enough, the average tenure in these jobs is less than two years! So the cost to replace them is even more astounding.

 

Many of our customers find themselves needing a developer when they only have an admin to support the organization’s entire Salesforce work effort. This creates reliance on a single individual instead of a team with a diverse technical skillset and corporate knowledge. 

Many companies are fearful of turning to a managed service provider due to past experiences with an outdated round-robin support model—not knowing whether they will get a strong skill set or reliability or will waste all their hours on knowledge transfer. Sometimes you get lucky and have an experienced person pick up your request, but even then they are unfamiliar with your Salesforce org and business processes.

 

Simplus Managed Services: The REAL industry standard

The Simplus Managed Service Offering sets the industry standard by providing maximum flexibility while also being predictable. You get a full named Success Team with all the necessary skill sets to meet your needs that adjusts over time, depending on the goals and direction of your business. All while maintaining fixed monthly costs, making budgeting simpler, and not worrying about losing people to a better offer elsewhere.

It takes a variety of roles, experiences, and skillsets to manage Salesforce and reap the maximum amount of benefits from it because of the vast number of functional areas involved. Over the last decade, Salesforce has become a mission-critical app for most companies, and with that growth and maturity comes complexity. Having access to all of these roles and skill sets (not just the Admin!) will boost user adoption, optimize your Salesforce instance for better ROI, and help you successfully manage your solution.

Managed Services can diversify the skill sets and backgrounds backing your company’s Salesforce instance. At Simplus, our flexible utilization model is especially for managed services users because it means your budget is used where and when you need it. Capacity rolls over continually, which means more gets done for your Salesforce instance with less micromanaging. When you need more help, you will have the resources and budget to accommodate. All thanks to having your own personal Salesforce team to maintain, improve, and operate your Salesforce instance.

 

 

Contact Simplus today to discover how you can implement Salesforce, develop training for your team, or hire Managed Services for optimizing your org continually.

 

Paul TemplePaul is Managing Director of Managed Services at Simplus. He’s an experienced Professional Services Practice Builder with a demonstrated history of working in the information technology and services industry. He has spanned the range of boutique startups to global systems integrators. 

paul.temple@simplus.com