Industry

Manufacturing

Using the Salesforce platform, Simplus helps manufacturers transform from product-focussed strategies into customer-centric organisations.

Global Clients

The Manufacturing Landscape

Less than 15% of manufacturers rate themselves as high-performance service providers. But there’s never been a more crucial time to be a high-performing manufacturer.

With 70% of consumers and 82% of business buyers saying that technology has made it easier than ever to take business elsewhere the moment they feel like it, staying competitive in the manufacturing industry is more important than ever before.

The Transformation of Manufacturing

 

The fourth industrial revolution is transforming the manufacturing industry as we know it. Manufacturers can no longer think of sales and customer relationships as purely transactional. They must become more customer-centric or be left behind by the competition. Three key challenges facing manufacturers today include:

1. Large Volumes of Data:

The vast amount of data has manufacturers unable to analyse the information for use in their day-to-day business.

2. Siloed Systems:

Manufacturers’ back offices are a disarray of multiple siloed ERP systems and trapped data, making it difficult to have a consistent view of their business and customers.

3. Legacy Systems:

Legacy systems create a disconnect between departments and impact the customer experience. Adapting for the future of manufacturing is about creating agility and insight to drive success for everyone.

The Age of the Customer

 

Adapting for the future of manufacturing is about creating agility and insight to drive success for everyone. All the data in the world is only as good as the analysis and insights your system produce – that’s where you can gain competitive advantage and kick the pain points to the curb. The digital tools give sales teams timely information to create new levels of customer service for manufacturers. Priorities for manufacturers include:

Simplus Australia Harness the power of data

Harness the Power of Data.

To provide a personalised customer service, manufacturers need data in one centralised location, via a CRM. By leveraging all available data, from sales interactions, service history, and marketing touches to product usage data and beyond, manufacturers can deliver smarter services that connect customer demand.

Simplus Australia drive automation

Drive Automation.

IoT is driving automation at a rapid rate. It impacts all areas of the business from sales and marketing to service and the back office. Automation enables organisations to deliver data-driven insights and strategies, creating a more positive customer experience.

Simplus Australia Single Customer View

Single Customer View.

Creating a 360-degree view of the customer ensures that every interaction your customer has is consistent and seamless—from before, during, and after the sale.

Solution Platforms

100% Cross-Cloud Salesforce Solutions

Sales Cloud

Service Cloud

Community Cloud

CPQ

Field Service Lightning

Einstein Analytics

Pardot

Marketing Cloud

Integration Tools

Why Partner with Simplus?

As the global leader in manufacturing, we have been advising and implementing since the beginning. Manufacturing is one of the core areas that Salesforce was built to support. Simplus, with the Salesforce platform, excels in digital business transformation within manufacturing. Our team of industry experts are passionate and highly skilled. Through our bespoke capabilities, they help create a seamless customer journey and a Salesforce platform that delivers, driving you to remain competitive in this changing digital world.

Supercharge Sales in Manufacturing and Distribution

Register for our On-Demand CPQ for Manufacturing Webinar, exploring how to speed up your quote-to-cash process and recognise revenue faster.