Case Study

Moog Inc.

“Working with Simplus really was a game-changer!”

Jade Martinsen | Moog Medical

At a Glance

While Moog had purchased Salesforce, it was never truly rolled out. After a while, the employees reverted back to processes without Salesforce. That lack of a central system led to poor insight into reports and data.

Services Provided

Implementation Services | Consulting Services | Training Services | Managed Services

The Challenge

Replacing Manual Data Entry

While Moog had purchased Salesforce, a lack of training lead to virtually no user adoption. The team at Moog reverted to largely using Excel. Manually entered data had accuracy issues. In addition, generating reports could take hours instead of minutes.

The lack of visibility and data accuracy wasn’t scalable, especially for such a large organization. We were contracted to re-implement Salesforce and provide the necessary consulting and training to ensure that Moog Medical fully utilized Salesforce.

McCafe-Case-Study-Simplus
McCafe-Case-Study-Simplus

While Moog had purchased Salesforce, a lack of training lead to virtually no user adoption. The team at Moog reverted to largely using Excel. Manually entered data had accuracy issues. In addition, generating reports could take hours instead of minutes.

The lack of visibility and data accuracy wasn’t scalable, especially for such a large organization. We were contracted to re-implement Salesforce and provide the necessary consulting and training to ensure that Moog Medical fully utilized Salesforce.

After starting over with Salesforce, Simplus really walked me through the entire process. . . . Communication was incredible the entire time working with Simplus. It was a crazy good level of customer service.

Jade Martinsen, Senior Support Coordinator

About Moog Inc.

Moog originally started as a designer and supplier of aircraft and missile components. Today, its motion control technology is used in a variety of applications, from commercial aircraft to medical infusion systems. Moog’s medical division is focused on applying advanced technologies to simplify processes, increase safety, and enhance patient and caregiver outcomes.

Headquarters: East Aurora, NY
Industry: Healthcare
Website: www.moog.com/medical

Working with Simplus really was a game-changer. I feel really comfortable using and teaching Salesforce now. And with everyone using Salesforce correctly, I can generate reports in minutes instead of hours.

Jade Martinsen, Senior Support Coordinator

The Outcome

Simplus-Solutions

While Moog already had Salesforce, it had never been set up correctly. We deleted everything and implemented Salesforce the right way.

Moog’s internal admin had very little Salesforce experience. A Simplus team member worked with their internal admin every step of the way. Moog’s admin is now adept and confident in Salesforce. With her training, she was able to give a presentation to Moog’s CEO and other executive team members. After her presentation, she was asked by a different division if she could implement Salesforce for them and train their team.

We were able to recreate custom reports and dashboards that perfectly mirrored the ones that Moog was used to, which helped ease the transition. From there, we created new and additional custom reports to help Moog see data they needed to make important business decisions.